{"id":10422,"date":"2025-10-03T08:07:36","date_gmt":"2025-10-03T08:07:36","guid":{"rendered":"https:\/\/www.iberanime.com\/?page_id=10422"},"modified":"2026-03-16T14:39:42","modified_gmt":"2026-03-16T14:39:42","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.iberanime.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

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FAQs<\/h1>\n

[\/vc_column_text][vc_icon icon_fontawesome=”fas fa-chevron-circle-down” color=”black” size=”xl” align=”center” css_animation=”fadeInUp” link=”url:%23conteudo” el_class=”icon_link_conteudo”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle”][vc_column css=”.vc_custom_1699367280354{background-color: #ffffff !important;}” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_column_text css=”.vc_custom_1759480833758{margin-top: 30px !important;margin-bottom: 30px !important;padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

FAQs<\/h1>\n

[\/vc_column_text][vc_icon icon_fontawesome=”fas fa-chevron-circle-down” color=”black” size=”lg” align=”center” css_animation=”fadeInUp” link=”url:%23conteudo” el_class=”icon_link_conteudo”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle”][vc_column css=”.vc_custom_1759488234204{background: #000000 url(https:\/\/www.iberanime.com\/wp-content\/uploads\/2025\/10\/areas_iberanime2024_faqs.png?id=9439) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_single_image image=”10559″ img_size=”full” alignment=”right”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1698750732706{background-color: #000000 !important;}”][vc_column][vc_empty_space height=”30px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1698753081983{background-color: #000000 !important;}”][vc_column width=”1\/6″ offset=”vc_hidden-xs”][\/vc_column][vc_column width=”4\/6″ offset=”vc_hidden-xs”][vc_column_text css=”.vc_custom_1764066126108{margin-top: 0px !important;padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

the largest gathering of fans of Japanese culture in Portugal!<\/h4>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″ offset=”vc_hidden-xs”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1698750732706{background-color: #000000 !important;}”][vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_column_text css=”.vc_custom_1764066141713{margin-bottom: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

the largest gathering of fans of Japanese culture in Portugal!<\/h4>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” content_placement=”bottom” el_class=”bg_bolas_iberanime” el_id=”conteudo”][vc_column el_class=”barra_preto_bloco”][vc_raw_html]JTNDaW1nJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuaWJlcmFuaW1lLmNvbSUyRndwLWNvbnRlbnQlMkZ1cGxvYWRzJTJGMjAyMyUyRjExJTJGYmFycmFfcHJldGFfYmxvY29fZmluYWwzLnN2ZyUyMiUyMHN0eWxlJTNEJTIyd2lkdGglM0ElMjAxMTAlMjUlM0IlMjBoZWlnaHQlM0ElMjBhdXRvJTNCJTIwbWFyZ2luLWxlZnQlM0ElMjAtMTBweCUzQiUyMG1hcmdpbi10b3AlM0ElMjAtMXB4JTNCJTIyJTIwYXRsJTNEJTIyQmFycmElMjBQcmV0YSUyMEliZXJhbmltZSUyMiUyMCUyRiUzRQ==[\/vc_raw_html][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” gap=”20″ content_placement=”middle” el_class=”bg_bolas_iberanime” css=”.vc_custom_1699349308363{padding-top: 50px !important;}”][vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_tta_accordion section_title_tag=”h3″ shape=”square” color=”black” c_align=”left” c_icon=”” active_section=”” collapsible_all=”true” el_class=”tabela_horario” css=”.vc_custom_1759480150936{margin-bottom: 30px !important;}”][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”How can I exchange my ticket for a wristband?” tab_id=”pergunta1″][vc_column_text css=”.vc_custom_1764066323514{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

If you have a two-day pass, you will be given a two-day wristband at the entrance.<\/span><\/p>\n

If you have a one-day ticket and want to leave the event, you will need a wristband to re-enter. To obtain one, go to the wristband exchange counter, marked on the map.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”What are the restrictions on entering the premises?” tab_id=”pergunta2″][vc_column_text css=”.vc_custom_1764066388325{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

The following objects\/items are not permitted on the Iberanime premises:<\/span><\/p>\n

\u2022 Firearms\/bladed weapons;
\n\u2022 Dangerous objects (pocket knives, any type of weapon, sharp objects, etc.);
\n\u2022 Explosive and pyrotechnic materials;
\n\u2022 Xenophobic messages or messages inciting violence;
\n\u2022 Animals, except for service dogs;
\n\u2022 Suitcases, carry-on bags, large bags, etc.;<\/span><\/p>\n

There is a cloakroom on the premises at a cost of \u20ac2 per item for your convenience. See the map for the location of the cloakroom.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Can I enter and leave the venue with my ticket?” tab_id=”pergunta3″][vc_column_text css=”.vc_custom_1764066735571{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

You can if you have a wristband: either a two-day wristband (which is given to you at the entrance to the event) or a daily wristband, if you have exchanged your ticket at the wristband exchange counter (see the map for its location).<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”What time do the gates open and close?” tab_id=”pergunta4″][vc_column_text css=”.vc_custom_1764066804528{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

The doors open at 10:00 a.m. on both Saturday and Sunday, and close at 8:00 p.m. on Saturday and 7:00 p.m. on Sunday.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Once they put the bracelet on me, can I take it off?” tab_id=”perrgunta5″][vc_column_text css=”.vc_custom_1764066868987{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. Any visible damage to the wristband will result in refusal of entry.
\nThe wristband will serve as your ticket at the entrance to facilitate control.
\nTherefore, if it is found to be sewn, tied, or loose, you will not be allowed to enter the venue.
\nIf you have any type of allergy or a profession that requires you to remove the wristband, this must be mentioned and proven when the wristband is placed so that a new one can be placed daily.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Is there a ticket office near the venue?” tab_id=”pergunta6″][vc_column_text css=”.vc_custom_1764066961900{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

Yes, there is a ticket office at the entrance to Iberanime on weekends. It opens at 9:30 a.m. on Saturdays and Sundays.<\/span><\/p>\n

When purchasing a child’s ticket, proof of age must be provided by presenting the minor’s ID card.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”What is the minimum age for entry to the venue?” tab_id=”pergunta7″][vc_column_text css=”.vc_custom_1764067062324{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

Children under 6 years of age must be accompanied by an adult and do not need to purchase a ticket.<\/span><\/p>\n

It is recommended that children between 6 and 12 years of age also be accompanied by an adult.<\/span><\/p>\n

Children over 13 years of age do not need to be accompanied by an adult.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”After exchanging my 2-day pass for a wristband, can I throw my ticket in the trash?” tab_id=”pergunta8″][vc_column_text css=”.vc_custom_1764067143190{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. The wristband is valid for entering and leaving the venue. However, the ticket is proof of purchase for entry to the event and may be requested at any time upon entry.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Can I smoke at Iberanime?” tab_id=”pergunta9″][vc_column_text css=”.vc_custom_1764067244994{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. Only in outdoor and\/or open-air spaces.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Are professional cameras\/film cameras or cameras with removable lenses permitted?” tab_id=”pergunta10″][vc_column_text css=”.vc_custom_1764067348427{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

Yes, it is. However, it is important to note that the sale of photographs or photography services is not permitted on the event premises. It is also not permitted to take photographs within the event for commercial purposes.<\/span><\/p>\n

All photographs must have the consent of the person photographed.<\/span><\/p>\n

Identification of such practice will result in the offender being removed from the event.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Can I sell my products or services on Iberanime?” tab_id=”pergunta11″][vc_column_text css=”.vc_custom_1764067447323{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. The sale of products or services\u2014and their promotion\u2014is only permitted to exhibitors, artists from Vila dos Artistas, or other individuals duly authorized by the organization for this purpose.<\/span><\/p>\n

Identification of such practices will result in the offender’s removal from the event.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”If I feel uncomfortable with a situation, how should I proceed?” tab_id=”pergunta12″][vc_column_text css=”.vc_custom_1764067521203{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

Iberanime is an event that strives to be a safe space for everyone who participates. We want to offer you unforgettable memories and unique experiences. During the event, if you feel uncomfortable in any situation, please report it to the security teams or any member of the organization. We are all properly identified.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Can I bring food and drinks to the event?” tab_id=”pergunta13″][vc_column_text css=”.vc_custom_1764067584528{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

You can bring food and drinks to the event (although there are delicious options available for you at Iberanime). We also recommend that you bring your reusable bottle and take advantage of the free water refill stations.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Do I have to pay to participate in any activities within the event?” tab_id=”pergunta14″][vc_column_text css=”.vc_custom_1764067654441{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. All activities within the event are included in your ticket. In the case of workshops, capacity is limited to 25 participants, with prior registration on the day itself, through the Iberanime app.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” gap=”20″ content_placement=”top” el_class=”bg_bolas_iberanime” css=”.vc_custom_1708958916252{padding-bottom: 50px !important;}”][vc_column width=”1\/5″ offset=”vc_hidden-xs”][\/vc_column][vc_column css_animation=”fadeInRight” width=”3\/5″ offset=”vc_hidden-xs”][vc_tta_accordion shape=”square” color=”black” c_align=”center” c_icon=”” active_section=”” collapsible_all=”true” el_class=”tabela_horario” css=”.vc_custom_1738000923515{margin-bottom: 30px !important;}”][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”How can I exchange my ticket for a wristband?” tab_id=”pergunta-desktop1″][vc_column_text css=”.vc_custom_1764066246537{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

If you have a two-day pass, you will be given a two-day wristband at the entrance.<\/span><\/p>\n

If you have a one-day ticket and want to leave the event, you will need a wristband to re-enter. To obtain one, go to the wristband exchange counter, marked on the map.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”What are the restrictions on entering the premises?” tab_id=”pergunta-desktop2″][vc_column_text css=”.vc_custom_1764066430887{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

The following objects\/items are not permitted on the Iberanime premises:<\/span><\/p>\n

\u2022 Firearms\/bladed weapons;
\n\u2022 Dangerous objects (pocket knives, any type of weapon, sharp objects, etc.);
\n\u2022 Explosive and pyrotechnic materials;
\n\u2022 Xenophobic messages or messages inciting violence;
\n\u2022 Animals, except for service dogs;
\n\u2022 Suitcases, carry-on bags, large bags, etc.;<\/span><\/p>\n

There is a cloakroom on the premises at a cost of \u20ac2 per item for your convenience. See the map for the location of the cloakroom.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Can I enter and leave the venue with my ticket?” tab_id=”pergunta-desktop3″][vc_column_text css=”.vc_custom_1764066747395{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

You can if you have a wristband: either a two-day wristband (which is given to you at the entrance to the event) or a daily wristband, if you have exchanged your ticket at the wristband exchange counter (see the map for its location).<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”What time do the gates open and close?” tab_id=”pergunta-desktop4″][vc_column_text css=”.vc_custom_1764066820518{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

The doors open at 10:00 a.m. on both Saturday and Sunday, and close at 8:00 p.m. on Saturday and 7:00 p.m. on Sunday.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Once they put the bracelet on me, can I take it off?” tab_id=”pergunta-desktop5″][vc_column_text css=”.vc_custom_1764066880723{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. Any visible damage to the wristband will result in refusal of entry.
\nThe wristband will serve as your ticket at the entrance to facilitate control.
\nTherefore, if it is found to be sewn, tied, or loose, you will not be allowed to enter the venue.
\nIf you have any type of allergy or a profession that requires you to remove the wristband, this must be mentioned and proven when the wristband is placed so that a new one can be placed daily.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Is there a ticket office near the venue?” tab_id=”pergunta-desktop6″][vc_column_text css=”.vc_custom_1764066980674{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

Yes, there is a ticket office at the entrance to Iberanime on weekends. It opens at 9:30 a.m. on Saturdays and Sundays.<\/span><\/p>\n

When purchasing a child’s ticket, proof of age must be provided by presenting the minor’s ID card.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”What is the minimum age for entry to the venue?” tab_id=”pergunta-desktop7″][vc_column_text css=”.vc_custom_1764067088620{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

Children under 6 years of age must be accompanied by an adult and do not need to purchase a ticket.<\/span><\/p>\n

It is recommended that children between 6 and 12 years of age also be accompanied by an adult.<\/span><\/p>\n

Children over 13 years of age do not need to be accompanied by an adult.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”After exchanging my 2-day pass for a wristband, can I throw my ticket in the trash?” tab_id=”pergunta-desktop8″][vc_column_text css=”.vc_custom_1764067156390{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. The wristband is valid for entering and leaving the venue. However, the ticket is proof of purchase for entry to the event and may be requested at any time upon entry.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Can I smoke at Iberanime?” tab_id=”pergunta-desktop9″][vc_column_text css=”.vc_custom_1764067256619{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. Only in outdoor and\/or open-air spaces.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Are professional cameras\/film cameras or cameras with removable lenses permitted?” tab_id=”pergunta-desktop10″][vc_column_text css=”.vc_custom_1764067380772{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

Yes, it is. However, it is important to note that the sale of photographs or photography services is not permitted on the event premises. It is also not permitted to take photographs within the event for commercial purposes.<\/span><\/p>\n

All photographs must have the consent of the person photographed.<\/span><\/p>\n

Identification of such practice will result in the offender being removed from the event.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Can I sell my products or services on Iberanime?” tab_id=”pergunta-desktop11″][vc_column_text css=”.vc_custom_1764067469040{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. The sale of products or services\u2014and their promotion\u2014is only permitted to exhibitors, artists from Vila dos Artistas, or other individuals duly authorized by the organization for this purpose.<\/span><\/p>\n

Identification of such practices will result in the offender’s removal from the event.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”If I feel uncomfortable with a situation, how should I proceed?” tab_id=”pergunta-desktop12″][vc_column_text css=”.vc_custom_1764067536322{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

Iberanime is an event that strives to be a safe space for everyone who participates. We want to offer you unforgettable memories and unique experiences. During the event, if you feel uncomfortable in any situation, please report it to the security teams or any member of the organization. We are all properly identified.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Can I bring food and drinks to the event?” tab_id=”pergunta-desktop13″][vc_column_text css=”.vc_custom_1764067598921{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

You can bring food and drinks to the event (although there are delicious options available for you at Iberanime). We also recommend that you bring your reusable bottle and take advantage of the free water refill stations.<\/span><\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Do I have to pay to participate in any activities within the event?” tab_id=”pergunta-desktop14″][vc_column_text css=”.vc_custom_1764067666834{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

No. All activities within the event are included in your ticket. In the case of workshops, capacity is limited to 25 participants, with prior registration on the day itself, through the Iberanime app.<\/span><\/p>\n

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